Return & Refund Policy

At Shifahome, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

📦 Returns:

Customers have the right to return any item within 14 days of delivery for a full refund, even if they simply change their mind.

  • Item must be unused and in original packaging
  • Customer must notify us within 14 days of receiving the order
  • Return shipping cost is the responsibility of the customer (unless item is faulty)

Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or not as described:

  • You are entitled to a full refund within 30 days
  • No return shipping cost will be charged
  • Proof (photo/video) may be required for verification

 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used food supplements
  • Honey-based or ingestible products once opened
  • Any item not in resalable condition

How to Request a Return

To initiate a return:

  • Contact us via WhatsApp or email within the allowed timeframe
  • Provide your order number and reason for return
  • Our team will guide you through the return process

 Refund Process

  • Refunds are processed within 3–5 working days after receiving the returned item
  • Original delivery charges are non-refundable (unless item is faulty)
  • Refund will be issued to the original payment method

Our Commitment

At Shifa Home UK, we are committed to providing high-quality herbal and wellness products. If you face any issue, our support team will ensure a fair and quick resolution.

🚚 Return Shipping :
  • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
📞 Contact Us :

For any questions or concerns regarding your order, please feel free to contact us at:

Email: support@shifahome.co.uk
Contact Number: +447747108028